Established Electronic Workflow for Commission Agenda Items (2019), improving efficiency and internal controls for administrative processes and reducing processing time by an average of two days.

Began Document Linking to Commission Agenda (2019), allowing citizens to review agreements and other agenda items prior to their consideration and adoption by the Commission.

Worked to Pass Legislation to Protect Marriage License Records (2021), changing the designation of a marriage license filed in the Clerk's Office from a public record to a private record, protecting citizens' privacy.

Established Commission Clerk Division (2021), returning the County Clerk's statutory duties to the Clerk's Office from the Commission staff. This reestablished proper separation of duties. It also broadened support to the Commission by providing a greater variety of skills and abilities from a larger team.

Enhanced Public Service

• Removed phone recordings and menus, so that when patrons call the office, a real person answers, not a recording.

• Focused on customer service. My team consistently receives a 5-star rating from our passport customers.

• Maintained critical services during the pandemic. We were one of the only Clerk's Offices in the region that did not close our doors. We provided marriage license services for much of northern Utah and parts of Nevada, Wyoming, and Idaho during the peak of the pandemic.

• Established an online scheduling system, providing 24/7 scheduling services.